1.  How do I increase my spam protection?

To raise your level of spam protection, we now have three thresholds that you can set our spam filters to, Normal, High and Very High. Here’s how you access this higher level of protection:

A. Login to webmail: https://mail.hover.com/mail

B. On the bottom left side of the screen, please click on the “Spam” link in the Settings area

C. The first area is “Choose Spam Block Level”. Choose the level of spam protection you feel most confortable with from the drop-down menu. (Our default level is “Normal”)

D. Click “Save”

 

*****Please note that the higher that you set the threshold, the more likely that it will be that some of your real mail may get filtered into your Spam folder. The lower you set it, the more likely that spam will end up in your Inbox folder. Here’s our step-by-step: http://about.hover.com/increasespamprotection

2.  How do I remove Hover's Spam Protection?

We cannot remove the spam protection - but we can send all messages that would have been caught as spam to  now go directly into your Inbox. Here is how :

A. Login to webmail: https://mail.hover.com/mail

B. On the bottom left side of the screen, please click on the “Spam” link in the Settings area

C. The last area is “Choose a Spam Folder”. Choose “Inbox” from the drop-down menu.

D. Click “Save” By doing this, all messages that would have been caught as spam will now go directly into your Inbox.

Here’s our step-by-step: http://about.hover.com/managespammyself

 

3.  I am trying to block a certain person that keeps emailing me, how do I do this?

Within the Hover Webmail,  there are 2 ways that you can choose to block individuals (and domains) that keep sending you spam. 

To accomplish this:

A. Login to webmail: https://mail.hover.com/mail

B. On the bottom left side of the screen, please click on the “Mail” link in the Settings area

C. Click on the fourth tab at the top of the page called "Blocking"

D. Add the offending email address by typing it into the Block Senders List.

E. Click Add.

 

-OR-

A. Login to webmail: https://mail.hover.com/mail

B. Click on the More Options Field on either the Preview Pane or in the Message Itself

C. Choose Block Sender(s) from the drop-down menu

D. Click Go

 We have a terrific step-by-step article here: http://about.hover.com/blocksender

 

4.  I want to receive email from a certain friend even though Hover believes the messages are spam.  How can I do this?

Within Hover Webmail,  there are 2 ways that you can choose to ensure that your friends are never blocked as a spam source and that all their email goes into your Inbox. To do this:

A. Login to webmail: https://mail.hover.com/mail

B. On the bottom left side of the screen, please click on the “Mail” link in the Settings area

C. Click on the fourth tab at the top of the page called "Blocking"

D. Add your friend to the Safe Senders list.

E. Click Add.

 

-OR-

A. Login to webmail: https://mail.hover.com/mail

B. Click on the More Options Field on either the Preview Pane or in the Message Itself

C. Choose Safe Sender(s) from the drop-down menu

D. Click Go

 We have a terrific step-by-step article here: http://about.hover.com/safesenders

 

5. I want to know more about unsubscribe lists.  I understand that sometimes "unsubcribing" sometimes puts me on more mailing lists - what should I do?

If the offending email has come from a Company that you are familiar with that you have signed up for a mailing service, and it has an unsubscribe method you should try it out.  If you are already receiving the spam, you should try to get off their mailing list.   Add them to your block sender list, and unsubscribe.  This process usually takes 5-10 days for them to remove you off their mailing list.

 

But never reply to an unknown source to be removed.  All that does is give them a "valid" email address instead of the guessed at ones they normally use. Also, since many spammers use fake email addresses as their "remove" addresses, many times your remove request will never even be seen by the spammer, and may in fact inundate an innocent person who the spammer decided to designate as the removee.

 

6.  What blocklists does Hover use ?

 We currently use:   http://www.spamhaus.org  and http://abl.abuseat.org

 

7. What is the difference between marking someone as spam and just blocking the message?

Marking someone as spam will report the message content and sender as spam. By doing this, you will be sending a message to our system to block this type of message from getting through to anyone else.

Blocking the message will enable you personally block the sender, but if the sender uses another email address, they can send the exact same offending message again at a later time.